Important Notice: By using the p111 platform, you agree to the terms set out in this Privacy Policy. This document forms part of p111's Terms and Conditions and should be read together with them. If you do not agree, please discontinue use of our platform.
Why This Privacy Policy Matters to You
When you register and use the p111 platform, you entrust us with highly personal information — including your name, identification number, bank account details, and usage habits. We understand that this trust must never be taken lightly.
This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management. The primary purpose of this document is to give you a complete and honest overview of what happens to your data from the moment you first interact with p111 — whether through our website, mobile app, or customer support channels.
We believe that data protection is not merely about legal compliance — it is about respecting the trust you place in us. Every policy and procedure we practise at p111 is designed with one primary goal: to keep your information secure, private, and always in your control.
Information We Collect from You
P111 collects various types of information to ensure we can deliver the best, most secure, and personalised service to every member. Below are the categories of data we collect and the reasons for collection:
Personal Identification Information
During the registration and KYC verification process, we collect information such as your full name, national ID or passport number, date of birth, residential address, phone number, and email address. This information is required to verify your identity, confirm you meet the minimum age requirement, and comply with anti-money laundering (AML) legal obligations.
Financial Information
To process deposits and withdrawals, we collect your bank account or e-wallet information. All financial data is stored in fully encrypted format and is never shared with third parties without your consent, except as required by law.
Financial Information Encryption
All financial information is stored using AES-256 encryption — the same standard used by leading banking institutions worldwide. Full bank account numbers are never stored in plain text format in our systems.
Activity & Usage Data
We also record data related to your activity on the platform, including game records, transactions, login and logout times, game preferences, and your interactions with platform features. This data is used to enhance the user experience, detect unusual activity, and ensure the integrity of our platform.
Device Technical Information
When you use the p111 platform, our systems automatically record technical information such as your IP address, browser type, operating system, device model, and screen resolution. This information is used solely for security, fraud detection, and platform performance optimization.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Personal Identification Information | Identity verification, KYC, AML compliance | 5 years after account closure |
| Financial Information | Deposit & withdrawal processing | 7 years (legal requirement) |
| Platform Activity Data | Security, service improvement | 2 years |
| Device Technical Information | Fraud detection, optimisation | 12 months |
| Customer Support Communications | Service records, dispute resolution | 3 years |
How p111 Uses Your Information
Every piece of information we collect is used only for legitimate and necessary purposes. p111 never uses your data for purposes you have not consented to. The following are the key ways we use your information:
Service Delivery
Processing registration, deposits, withdrawals, and all account-related transactions. This includes KYC verification, payment processing, and management of your VIP account.
Platform Improvement
Anonymised usage data is analysed in aggregate to help us understand how members interact with the platform, enabling us to make meaningful improvements over time.
Marketing Communications (With Consent)
If you have agreed to receive marketing communications, we will send you information about promotions, new bonuses, and exclusive offers via email or app notifications. You may opt out of these communications at any time through your account settings.
Fraud Prevention & Security
We use activity data and technical information to detect any suspicious activity, prevent unauthorised access, and protect your account from security threats.
Regulatory Compliance
Some of your information is retained and used solely to fulfil legal obligations, including reporting to regulatory authorities where required by Malaysian law.
P111's Six Pillars of Privacy Protection
Our commitment to your privacy is not just words. We have invested in comprehensive infrastructure, procedures, and staff training to ensure your data is protected at every level:
End-to-End Encryption
All data transmitted between your device and p111 servers is protected with SSL 256-bit encryption. No one — including our own staff — can read your data in transit.
Dedicated Secure Servers
P111 member data is stored in ISO 27001-certified data centres, with strict physical access controls, 24/7 monitoring, and automated backup systems to prevent data loss.
Restricted Staff Access
Only authorised staff with a legitimate business need may access member personal data. All access is logged and periodically audited by our internal security team.
Data Minimisation Principle
P111 only collects data that is strictly necessary for service purposes. We do not collect excessive information or data irrelevant to the operation of our platform.
Automatic Data Deletion
Data that has exceeded its defined retention period will be automatically deleted from our systems on a strict schedule, in line with PDPA principles and industry best practices.
Data Breach Notification
In the event of any security incident involving your data, we are committed to notifying you within 72 hours and informing the Department of Personal Data Protection Malaysia accordingly.
Data Sharing with Third Parties
P111 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, there are limited situations where we may need to share certain information with other parties:
- Payment Service Providers: Transaction information that must be shared with licensed payment processors to complete your deposits and withdrawals.
- Identity Verification Service Providers: KYC data is shared with approved identity verification providers to meet legal compliance requirements.
- Regulatory Authorities: Where required by Malaysian law, we may need to disclose certain information to relevant authorities such as Bank Negara Malaysia or law enforcement agencies.
- Technical Partners: Technical infrastructure providers such as cloud computing services may have limited access to data for operational purposes only, subject to strict confidentiality agreements.
All third parties we work with are bound by strict data protection agreements and are not permitted to use your information for any purpose other than those specified. We select our partners carefully and only work with entities that have a strong track record in data protection.
Cross-Border Data Transfers
In some cases, your data may be stored or processed outside Malaysia, particularly when using global cloud computing infrastructure. Any such data transfers are carried out with adequate safeguards, including the use of internationally recognised standard contractual clauses, to ensure your data remains protected to a standard equivalent to Malaysia's PDPA.
Your Rights as a Data Owner
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by p111. We simplify every process to ensure you can exercise these rights without barriers:
Right of Access
You have the right to request a copy of all personal data we hold about you. Requests can be made via your account settings or by contacting our support team.
Right to Rectification
If the data we hold is inaccurate or outdated, you have the right to request a correction promptly. We will process correction requests within three (3) business days.
Right to Withdraw Consent
You may withdraw your consent for us to process certain data at any time, particularly for marketing purposes, without affecting the core services of the platform.
Right to Restriction of Processing
In certain situations, you may request that we restrict how we process your data, particularly while you are disputing the accuracy of your data or while an investigation is ongoing.
Right to Lodge a Complaint with Authorities
If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
Right to Data Erasure
When your account is closed, you may request deletion of your personal data, subject to retention obligations required under applicable Malaysian law.
To exercise any of the above rights, please contact our data protection team through the customer support section on the p111 platform. We are committed to responding to every request within seven (7) business days.
Use of Cookies and Tracking Technologies
P111 uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. The following are the types of cookies we use:
- Essential Cookies: Required for core platform operations such as login session authentication and language preferences. These cookies cannot be disabled.
- Performance Cookies: Collects anonymous information about how you use the platform, helping us identify areas for improvement.
- Functional Cookies: Saves your preferences such as language and display settings to deliver a more personalised experience.
- Analytics Cookies: Helps us understand overall usage patterns for platform improvement purposes. All data is aggregated and anonymised.
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect specific functions within the p111 platform. For the best experience, we recommend keeping essential and functional cookies enabled.
Updates to This Privacy Policy
P111 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any significant updates will be communicated to you via email or in-app notification before they take effect. The "Updated" date at the top of this document will always reflect the latest version.
We encourage you to review this Privacy Policy periodically. Your continued use of the p111 platform after any changes take effect constitutes your acceptance of the updated terms.
Your Privacy is Protected — Join p111 with Confidence
By understanding how we protect your data, you can enjoy all games and services on p111 with full confidence. Register today and experience an online entertainment platform that is not only exciting, but also safe and trustworthy.